FAQ

925 sterling silver means the jewelry is made of 92.5% pure silver and 7.5% other metals (usually copper) to enhance its durability. It’s hypoallergenic, tarnish-resistant, and a high-quality choice for long-lasting, beautiful jewelry.

Yes, sterling silver may tarnish over time due to exposure to air, moisture, and certain chemicals. However, with proper care, such as storing in a dry, airtight place and regular polishing, your silver will retain its shine and beauty for years.

To maintain its brilliance, avoid exposure to harsh chemicals, saltwater, and perfume. Store in a cool, dry place, ideally in a soft pouch. Clean your jewelry regularly with a silver polishing cloth or a mild soap solution to keep it shining.

Yes! 925 sterling silver is hypoallergenic, making it a great option for people with sensitive skin or allergies to certain metals like nickel.

Shipping typically takes 3-7 business days depending on your location. You will receive tracking information once your order is dispatched. We aim to ensure fast and secure delivery for all our products.

Yes, we offer international shipping! Shipping rates and times may vary depending on your location. Please check our shipping policy page for more details.

We offer a 14 day return policy on all unused and unworn items. If you are not fully satisfied with your purchase, please contact us at Help@juelz.net to arrange a return or exchange.

Once your order is shipped, you will receive an email with tracking details. You can follow the link in the email to get real-time updates on the status of your shipment.

Absolutely. We are committed to sourcing our 925 sterling silver from trusted suppliers who adhere to ethical and environmentally-friendly practices. Your purchase supports responsible craftsmanship.

We accept a variety of payment methods, including major credit cards, PayPal, and other secure payment options to make your shopping experience as smooth as possible.