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Free standard shipping on orders over £30.00
We stand behind the quality of our 925 sterling silver jewelry and are committed to ensuring your satisfaction. Eligibility for Refunds If you are not fully satisfied with your purchase, we offer a 14-day money-back guarantee on all unworn items in their original condition, packaging, and with all tags attached. Refund Process To initiate a refund, please contact our support team at Help@juelz.net within 14 days of receiving your item. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days and credited to your original payment method. Exchanges We are happy to offer exchanges for incorrect or damaged items. Please contact us within 7 days of receiving your order to arrange for an exchange. Non-Refundable Items Custom pieces, engraved items, and gift cards are non-refundable.